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Customer Service

  • Shipping & Delivery

    Currently we can ship anywhere in the US, Canada & Puerto Rico. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items.

    Please also note that shipping is a fix rate of $5,95 per order. All shipments will be made via USPS Priority or First Class Shipping with Tracking Information. Upon completion of the processing of your order you will receive an email stating that your order has been shipped, along with your tracking number. In the event your order contains multiple items with various shipping lead you may receive more than one shipment.

    Order Status. Lead times vary depending on items purchased. Items in stock generally ship within 24 hours. When we have processed your order, we will send you a confirmation email with delivery information.

  • Privacy & Security

    Gottex Jewelry is committed to respecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We do not sell any information to third parties. The only information shared is related to your processing order.

    In addition, when you place an order with Gottex Jewelry your personal information and credit card information are safe. From time to time we may send you an email updating you of our current happenings. If you do not wish to receive these emails, let us know and we’ll remove you from our list.

    Gottex Jewelry customer service center can be reached at: Phone Number: 786-4391646 (Mon- Friday 9-5pm EST)

  • Return, Refund and Cancellation Policy

    Gottex Jewelry strives for you to be satisfied with your purchase. Once an order has been processed you may not cancel the order. If you are not satisfied with your item, you may send it back to us within 14 days of receipt for a full refund. No returns will be accepted after the 14 day period. To receive a refund, your item must be returned in the same condition in which it was received. Please contact our customer service representative by email at customerservice@gottexjewelry.com for a return authorization.

    All promotional and sale merchandise are final sales and cannot be returned or exchanged.

  • Damages and Claims

    Please inspect your items before signing the delivery receipt. If damage has been found, please inform the carrier and remark on the delivery paperwork. Gottex Jewelry will not warrant any damage claims that have not been noted at the point of delivery. You must contact Gottex Jewelry within 24 hours to report damage.

  • Pricing

    We reserve the right to adjust the pricing of our items at any time, without any notice.

  • Complete description of goods and/or services

    Gottex Jewelry is a leading fashion jewelry company based in Miami. Gottex Jewelry designs and produces the latest trend jewelry for major retailers and the public. Our main jewelry categories are earrings, bracelets, necklaces and rings.

  • Terms and Conditions

    Gottex Jewelry offers this Web site, including all information, software, products and services available from this Web site or offered as part of or in conjunction with this Web site (the "Web site"), to you, the user, conditioned upon your acceptance of all of the terms, conditions, policies and notices stated here. Gottex Jewelry reserves the right to make changes to these Terms and Conditions immediately by posting the changed Terms and Conditions in this location.

    Your continued use of the Web site constitutes your agreement to all such terms, conditions and notices, and any changes to the Terms and Conditions made by Gottex Jewelry.

    The term Gottex Jewelry ' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.

    The use of this website is subject to the following terms of use:
    Use the website at your own risk. This website is provided to you "as is," without warranty of any kind either express or implied. Neither Gottex Jewelry nor its employees, agents, third-party information providers, merchants, licensors or the like warrant that the Web site or its operation will be accurate, reliable, uninterrupted or error-free. No agent or representative has the authority to create any warranty regarding the Web site on behalf of Gottex Jewelry. Gottex Jewelry reserves the right to change or discontinue at any time any aspect or feature of the Web site.

  • Exclusion of Liability

    The content of the pages of this website is for your general information and use only. It is subject to change without notice.

    Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Indemnification

    Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

    This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

    All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

    Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

    From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Copyright

    Except for material in the public domain under United States copyright law, all material contained on the Web site (including all software, HTML code, Java applets, Active X controls and other code) is protected by United States and foreign copyright laws. Except as otherwise expressly provided in these terms and conditions, you may not copy, distribute, transmit, display, perform, reproduce, publish, license, modify, rewrite, create derivative works from, transfer, or sell any material contained on the Web site without the prior consent of the copyright owner.

    None of the material contained on Gottex Jewelry may be reverse-engineered, disassembled, decompiled, transcribed, stored in a retrieval system, translated into any language or computer language, retransmitted in any form or by any means (electronic, mechanical, photo reproduction, recordation or otherwise), resold or redistributed without the prior written consent of Gottex Jewelry. Violation of this provision may result in severe civil and criminal penalties.